Question 1

How do I find my ring size?

Accepted Answer

You can use our free ring sizing guide to measure at home. We also offer a free ring sizer sent by post. Alternatively, visit our London boutique for an in-store fitting.

Question 2

Are your diamonds ethically sourced?

Accepted Answer

Yes. All our diamonds are conflict-free and certified by the Kimberley Process. We only work with suppliers who meet the highest ethical and environmental standards. GIA and IGI certificates are available for every diamond.

Question 3

Can I customise my ring?

Accepted Answer

Absolutely. Use our online Ring Builder to choose your setting and diamond, or visit us in-store for a fully bespoke experience. We can also engrave personal messages free of charge.

Question 4

What is your returns policy?

Accepted Answer

We offer hassle-free returns within 30 days of delivery. Items must be unworn and in their original packaging. Custom and engraved pieces are non-refundable unless faulty.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 working days. Express delivery (2–3 working days) is available for £9.99, and next-day delivery for £14.99. All orders are fully insured and tracked.

Question 6

Do you offer a warranty?

Accepted Answer

Yes. Every piece comes with our Lifetime Craftsmanship Guarantee covering manufacturing defects. We also offer free resizing within the first year of purchase.

Question 7

Can I pay in instalments?

Accepted Answer

Yes, we offer 0% interest finance on orders over £500 through our partner Klarna. Select "Pay in 3" or "Pay Later" at checkout.

Question 8

Do you buy or part-exchange old jewellery?

Accepted Answer

We do offer part-exchange on selected pieces. Visit our boutique or contact us for a free valuation. We assess each piece individually.

Frequently Asked Questions

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